Shipping policy

Phone Vault Shipping Policy

Shipping Policy

At Phone Vault, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for information on processing times, delivery estimates, shipping fees, and order tracking.

1. Order Processing Time

Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During high-demand periods, processing times may be slightly extended. We will notify you if significant delays occur.

2. Shipping Methods & Delivery Times

We offer standard and expedited shipping options depending on your location.

Estimated delivery times

Shipping Method	Estimated Delivery Time
Standard Shipping	5–15 business days
Express Shipping	3–7 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free standard shipping may be available on eligible orders or promotional offers.
Additional fees may apply for expedited shipping or remote delivery locations.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment’s progress through the carrier’s website.

5. International Shipping

Phone Vault ships to select countries worldwide. International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

6. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery time, please contact our support team at collinsisaac068@gmail.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

In the rare event that a package is lost in transit, we will assist you in filing a claim and arranging a replacement or refund where applicable.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. Phone Vault is not responsible for delays or delivery failures caused by incorrect or incomplete addresses.